Sub-Accounts for /clients area and new Tickets

Sub-Accounts

As many of our clients have larger teams to manage licenses and support tickets, we've added "Sub-Account" functionality to the /clients area, which can be accessed from:

/clients » Profile Icon (top-right) » Account » Sub-Accounts Tab

This page also lets you control which areas the Sub-Accounts can use, namely the /clients area and the new ticket system, in case your techs should only be allowed access to one or the other.

Sub-Accounts can only login to the new ticket system, not the old one.

New Ticket System

We have a new ticket system, ready for testing. Let us know if you find any issues with it.

newtickets.directadmin.com

Two-Factor Authentication

Sub-Accounts have been coded to support 2FA (eg: Google Authenticator phone app), just as existing client accounts could already use.
We highly recommend everyone enable two-factor authentication onto their accounts and sub-accounts for added security.

John